The Troops integration with Zendesk enables support teams to receive signals and take action right from Slack and Microsoft Teams.
This guide details some top real-time and scheduled signal use cases your team can leverage. As always, you can customize any of these signals to your team’s use case:
Real-Time
Ticket Assigned or Reassigned
Signal to a support agent when a ticket is assigned or reassigned to them
High or Urgent Priority Ticket
Signal to a support agent when a ticket is set to high or urgent priority
Ticket Status Changed
Signal to a submitted when their ticket’s status has changed
Ticket Resolved
Signal to a submitter when their ticket has been resolved
Scheduled
New Users
Signal to a support team all new users created in the past week
New Organizations
Signal to a support manager all new organizations created in the past week
Old Tickets
Signal to a support team all tickets that have been open for over a week
Open High or Urgent Priority Tickets
Signal to a support team all open high or urgent priority tickets
Resolved Tickets
Signal to a support manager all tickets that were resolved in the past week