The Troops integration with Zendesk enables support teams to receive signals and take action right from Slack and Microsoft Teams.

This guide details some top real-time and scheduled signal use cases your team can leverage. As always, you can customize any of these signals to your team’s use case:

Real-Time

Ticket Assigned or Reassigned

Signal to a support agent when a ticket is assigned or reassigned to them

High or Urgent Priority Ticket

Signal to a support agent when a ticket is set to high or urgent priority

Ticket Status Changed

Signal to a submitted when their ticket’s status has changed

Ticket Resolved

Signal to a submitter when their ticket has been resolved

Scheduled

New Users

Signal to a support team all new users created in the past week

New Organizations

Signal to a support manager all new organizations created in the past week

Old Tickets

Signal to a support team all tickets that have been open for over a week

Open High or Urgent Priority Tickets

Signal to a support team all open high or urgent priority tickets

Resolved Tickets

Signal to a support manager all tickets that were resolved in the past week